We are extremely proud of how far we’ve come and we believe our success is down to our handpicked staff. We provide on the job support throughout the entire time our employees are with us and we guide them to become the best they can through various schemes. Our staff are right at the core of the business and so it is paramount for us to ensure they are content. In case you think we’re lying,  take a look at our management team!

Richard Waters – Managing Director

With an extensive background in regulated business as well as an array of eclectic interests, Richard has been at the forefront of warranty and large scale insurance projects for nearly a decade. His ability to pivot and create workable solutions for partners has maintained the company in an industry leading position.

Michael Cant – Director

Michael is the compliance director of BIG and brings a wealth of insurance knowledge. He has in excess of 40 years in the insurance industry employed as the Managing Director of a Lloyd’s Broker and a Director of various RSA companies

Brian Cutler – Head of Learning & Development

With over 25 years financial services experience including 17 in learning and development within a large corporate bank, Brian has enabled us to offer a robust training and development programme for new and existing staff. He holds multiple awards for his training skills, which are utilised throughout the company


Emma Geairns – Head of Sales

Emma joined BIG in 2018 with over 13 years of management experience in the insurance industry. Initially joining customer service, Emma has now moved across to head up the sales department managing customer care and and our fixed cost repair team where she is able to utilise her wealth of knowledge in insurance and is able to grow and develop her teams.

Stefan Rabbitt – Sales and Project Manager

Stefan joined us 5 years ago coming from a retail background, starting off as a Sales Executive, he quickly demonstrated a talent in sales. Within a short period of time he was recognised for his sales ability and has since worked in a number of different roles throughout the company including Academy Trainer and now looks after the Sales team and is an integral part of trialing new projects.

Rob Vincent – Customer Care Team Leader

Rob is an integral part of the Sales team here at BIG and has now been with us for 7 years. Starting initially as a Sales Executive, he is now in charge of the customer care team who look after our existing customers. Rob has a wealth of knowledge surrounding the business and has grown his career alongside the company.


Lynsey Darwood – Head of Customer Service

Having only recently joined the team, Lynsey looks after all of the Customer Service & Claims departments. With 10 years of experience managing Customer Service teams and 4 years experience of working in Financial Services, Lynsey brings a wealth of knowledge and positivity to BIG and has demonstrated her ability to streamline work processes and procedures.

Durand Gunn – Software Developer Team Lead

With 25 years technology experience at all levels, including team lead and management, across multiple business sectors. Durand joined BIG 8 years ago working on all aspects of IT. With a skilled team of developers, we are able to adapt and deliver technology solutions for the business

Gemma Rabbitt – Marketing & Recruitment Manager

Gemma joined the team at the start of 2018 coming for a Recruitment and Account Management background. She is now in charge of finding the best talent to join our growing company. Alongside this she manages the marketing side of the business, you will also find her organsing the staff social and charity events.

Kirsty Hill – Office Manager
Being one of the longest standing members of the team, Kirsty has been with BIG for 8 years initially starting in sales. She has worked in several different roles over the years but now makes sure the office is running smoothly and looks after the financial side of things.