In August 2009, Bournemouth Independent Group formed with the goal to provide the best-rated warranty and maintenance plans in the UK. We offer a wide variety of white & brown goods insurance and maintenance along with a leading online gadget insurance offering.  Fixed cost appliance repairs and maintenance plans were introduced in 2013 due to the high demand from our customers. As a result of listening and developing our brand with customers and with the help of a dedicated team, we have grown on average 96% each year. We have issued over 100,000 policies and plans in just a few years and received top accolades from customer reviews.

Increasing from eight to over fifty staff over four years, we continue to recruit extensively. We have a new sales floor encompassing an eighty-seat call centre and a separate floor for our support and managerial teams. BIG has excelled in its field due to the hard work of our teams and their devotion to the philosophy and values of the company. We focus on continuous training and development of employees to produce knowledgeable and motivated teams. This results in our ability to deliver excellent customer service and product quality.

We are regularly recognised for what we do, which comes naturally when you enjoy what you do in the first place! We pride ourselves on providing excellent customer service and reviews from customers are a great way for us to see how well we are doing at providing the right service for them. We have been named ‘Best Appliance Insurance Provider’ in the 2016 Insurance Choice Awards, and finalist in 2017 & 2018.  We were also a finalist for the What Mobile Awards 2014 and 2018, and our gadget insurance has been rated 5 stars by our customers and is the top ranked insurance on google. We also have a defaqto 5 star rating for our mobile and gadget insurance products.


Bournemouth Independent Group is made up of three brands, find out more about them here:


Row is our competitively priced mobile phone and gadget insurance brand that offers comprehensive cover along with excellent customer support.

BIG Warranties

Big Warranties provides cover for all household appliances, we specialise in good old fashioned, no gimmick insurance.


Go Assist is the UK’s number 1 nationwide repair network for all types of brown, white and grey goods either at a fixed cost repair or variable rate.



We aim to become the number one insurance and maintenance provider in the UK.


We act with integrity and professionalism to ensure the best customer satisfaction.


We offer our customers an honest and reliable service with great speed.

About Us