Who Are We?

Bournemouth Independent Group formed in August 2009 with the goal to provide the best-rated warranty and maintenance plans in the UK. We offer a wide variety of white & brown goods insurance and maintenance along with a leading online gadget insurance offering.  Fixed cost appliance repairs and maintenance plans were introduced in 2013, followed by boiler and home emergency cover in 2017, due to the high demand from our customers.

As a result of listening and developing our brand with customers and with the help of a dedicated team, we have created some of the highest ranked products and services in the UK. We have issued over 150,000 policies and plans in just a few years and received top accolades from customer reviews. BIG has excelled in its field due to the hard work of our teams and their devotion to the philosophy and values of the company. We focus on continuous training and development of employees to produce knowledgeable and motivated teams. This results in our ability to deliver excellent customer service and product quality.

We are regularly recognised for what we do, which comes naturally when you enjoy what you do in the first place! We pride ourselves on providing excellent customer service and reviews from customers are a great way for us to see how well we are doing at providing the right service for them. We have been named ‘Best Appliance Insurance Provider’ in the 2016 Insurance Choice Awards, shortlisted in the ‘Claims Management Awards’ 2017, and were a finalist for the ‘What Mobile Awards 2014’. Our Row.co.uk policies have been rated 5 stars by our customers and are some of the top-ranked policies for insurance on Google. We also have a defaqto 5-star rating for our mobile, gadget and home emergency insurance products.

Best Appliance Insurance Provider 2016
What Mobile Insurance Awards

Take a look at our brands

Bournemouth Independent Group is made up of three brands, find out more about them here:


Row.co.uk is our competitively priced online insurance brand, providing comprehensive cover along with excellent customer support. The product range is constantly growing and currently we cover mobiles & gadgets, appliances, boilers & home emergencies.

BIG Warranties

BIG Warranties provides great cover for domestic household appliances, televisions and satellites. We specialise in good old fashioned, no gimmick insurance.



Go Assist is the UK’s number 1 nationwide repair network for all types of home appliances. We provide fixed cost repairs with a no fix no fee promise and a one year guarantee on all our work.

Our Values

Number One

We aim to become the number one insurance and maintenance provider in the UK.


We act with integrity and professionalism to ensure the best customer satisfaction.


We offer our customers an honest and reliable service with great speed.