Innovative management and leadership enable BIG Warranties to offer malleable solutions to fit every client’s business model. We incorporate strategic thinking and efficient project management to every case presented. Our team has been specifically selected to offer a diverse array of talent to our partners including servicing, logistics, direct sales, marketing, technical knowledge, analytics, learning and development, and entrepreneurialism.

Richard Waters

Managing Director

With an extensive background in regulated business as well as an array of eclectic interests, Richard has been at the forefront of warranty and large scale insurance projects for nearly a decade. His ability to pivot and create workable solutions for partners has maintained the company in an industry leading position.

Thomas Barker

Operations Director

12 years of management, business ownership and operational experience has always meant Thomas has always had the varied experience needed to push the boundaries of the group. He now oversees all operation aspects within the group including its heads of department.

Mark Randall

National Sales Director

Mark has over 28 years experience in the Consumer Electronics and Major Appliance industry. Having worked for a number of blue chip and SME’s, Mark is a true industry expert and has gained a wealth of experience by working with manufacturers and retailers across the world.

Brian Cutler

Head of Learning & Development

With over 25 years financial services experience including 17 in learning and development within a large corporate bank, Brian has enabled us to offer a robust training and development programme for new and existing staff. He holds multiple awards for his training skills, which are utilised throughout the company.

Alf Rodway

Head of Customer Services

Alf has over 14 years experience in financial banking and insurance institutions as well as client management. He has a great passion for customer services and developed a number of skills that are adaptable to different environments and strategies.

James Barnes

Business Development Manager

James has risen through the company structure as he strives for total client satisfaction. James has an entrepreneurial nature, which has enabled us to establish efficient service networks and supply chains. He ensures our clients can approach new opportunities with total confidence.