Retentions Executive

£20,000 Basic + OTE £35,000

Flexible Working


The Company: BIG offers a full range of multi-award winning key insurance and maintenance products for households that are some of the most comprehensive and competitive on the market. We are one of the fastest growing providers of these services within the sector and supply thousands of consumers with a high-quality service every day.

Role: You will be speaking to current customers whom may have had a failed payment for their insurance. You will refresh relationships and upgrade customers to our new insurance products. The role is also focused around retaining business by speaking to existing customers who wish to cancel their current policies and encourage them to remain with us or upgrade their products and services. You will need to utilise sales techniques, objection handling and observe regulations to ensure a solid upgrade whilst treating our customers fairly. You may also be required to contact our current customer base to ensure their continued satisfaction with their policy and advise of potential benefits of covering additional products with us.

The Training: You will receive a high level of training for the first week with our sales entrants on our products, sales techniques, objection handling skills and customer service levels. You will then receive a further four weeks of specialised on the job training. You will receive ongoing support throughout your time with BIG with excellent opportunities for career progression in a fast growing independent firm.

The Hours: 37.5 hours per week Monday – Friday (No Weekends)


Experience: The desire to win and a confident telephone manner is a must. You must have at least 1 years sales experience selling to existing customers in a call centre environment and at least 6 months working in an insurance based company or FCA regulated environment.


As one of our Retentions Advisors you will develop strong communication skills and have a good working relationship with the team and you line manager. We have a generous individual bonus scheme which gives you the opportunity to increase your wages every month. As if that is not reason enough, you will also have access to our kitchen which is equipped with iPads, TV’s, and of course, there’s the obligatory free tea and coffee to keep you buzzing!

  • Free cooked breakfast on a Friday
  • Regular individual and team bonus
  • Additional day off on your birthday
  • Daily, weekly and monthly incentive
  • Free pool at Sharkeys
  • 28 days of holiday inclusive of bank holidays
  • Playful office dogs!
  • Casual attire Mon – Fri
  • Modern office in town centre location
  • Paid company nights out and events including Christmas and summer parties
  • Fast progression
  • Pension
  • Refer a friend scheme

Why Apply?

We offer a generous performance bonus scheme which gives you the opportunity to increase your wages by 10% just for excelling at what you do. We will also ensure you enjoy spending time with your colleagues by paying for your fun nights out, health and fitness access as well as having increased holiday for every years’ service. As if that is not reason enough, we will also supply you with state of the art coffee from a well known chain to keep you buzzing!

Want to Apply?