SERVICE, REPAIR AND MAINTENANCE SOLUTIONS

BIG is the UK’s repair specialist and has successfully repaired thousands of appliances over the last 6 years, with unique access to our own comprehensive multiplatform service network we can repair all types of appliances. We manage this network scrupulously and use a collaborative approach to ensure our clients receive the best experience possible. We have established relationships with all mainstream manufacturers, which means we have access to thousands of qualified engineers nationwide.

WHY USE OUR SERVICE NETWORK?

GREAT SERVICE

No one likes to sing their own praises, but when your customers do, well… that’s a good sign! Our service has received hundreds of good reviews and saved thousands of people money, time and hassle.

REDUCE RISK

No unexpected “after sales” expenses! Empower the business to approach opportunities with confidence by being able to plan cash flow to maximize success!

KEEP THE CLIENT FOR LONGER

Happy clients stay within the brand community for longer!

MAXIMIZE CLIENT RELATIONSHIPS

We use a personal approach to service, meaning we can really connect with your client so they feel valued, appreciated and fundamental to our business

We pride ourselves on our ability to service all customers quickly no matter what their location. We have a high percentage of products repaired on the first visit, this leaves a much shorter customer journey that promotes brand advocates, which will remain loyal for years to come. We promote automated systems to ensure streamlined cost effective processes, which has the added benefit of exact performance monitoring and provides detailed reporting, which can be used to market for new customers.

    • Service network with a nationwide coverage
    • Streamlined customer journey
    • Improved customer satisfaction
    • Fixed cost for repairs including parts and labour
    • Bespoke analytics and insight data

Join Our Service Network

As a member of the BIG Service Network, you will have access to thousands of customers to support growth and add value to your business. We champion a customer-centric experience and acknowledge that the relationship with our service network is a vital tool to achieve this.