Retention Adviser

Salary OTE £30,000+
Full Training & Immediate Start
Great Benefits & Daily Cash Bonuses

BIG is seeking a talented Upgrades Advisor to join our bustling sales floor! We’re a friendly Bournemouth based team providing some of the most comprehensive and competitive insurance and maintenance products for households. We’re one of the fastest-growing providers of these services within the sector and supply thousands of consumers with a high-quality service every day.

Role: You will be speaking to our current customers to refresh relationships and ensure their continued satisfaction, advising of potential benefits to covering additional products with us. You will need to utilise sales techniques, objection handling and observe regulations to ensure a solid upgrade whilst treating our customers fairly.

Training: Our Sales Academy will help you learn all about our products and service levels in your first few weeks, as well as helping you hone your sales skills so you can reach your full potential. You will receive accredited training and support throughout your time with us and our Futures Leaders Training Scheme gives the most ambitious employees the opportunity to grow and develop their career with us.

The Hours: 42.5 hours per week (Flexi-time as agreed with your manager). Some Saturday work will be required for 6 hours with a day in lieu for every 2 days worked.

REQUIREMENTS

A minimum of 1 years sales experience in a call centre environment, ideally selling to existing customers

You will need to be motivated, enthusiastic, driven and have a strong desire to achieve targets as well as having a confident telephone manner. We’re looking for friendly, fun and chatty people who can effectively communicate, be persuasive and enjoy competition.

BENEFITS

Your BIG package will be made up of a competitive salary plus an uncapped cash bonus, and a generous holiday entitlement of 20 days plus bank holidays (though bank holiday work may be required).

Alongside this and our daily sales incentives, you will also have access to our kitchen & chill out area which is equipped with iPads, TV’s, games consoles and even a ping-pong table for your entertainment. Of course, there’s the obligatory free tea and coffee to keep you buzzing!

Regular Individual & Team bonus
Free cooked breakfast on a Monday
Accredited Sales Training
Paid company nights out and events
Free tea / coffee / refreshments / fruit
Professional development plans and fast progression
Free NVQs
Recommend a friend bonus
Break area with iPads, game consoles & ping pong table
Town centre location with great transport links

Why Apply?

As one of our Retentions Advisors you will develop strong communication skills and have a good working relationship with the team and you line manager. We have a generous individual bonus scheme which gives you the opportunity to increase your wages every month. As if that is not reason enough, you will also have access to our chill out area in the kitchen which is equipped with iPads, TV’s, games consoles and even a football table for your entertainment. Of course, there’s the obligatory free tea and coffee to keep you buzzing!

Want to Apply?