Customer Services Advisor
Bournemouth Town Centre
Competitive Salary £20k DOE + Pension + Great Benefits
We’re BIG, one of the UK’s fastest growing providers of household insurance and maintenance services. We’re beaming our bright spotlight into the sky in search of our new Customer Superhero.
Compared with the other financial companies in sunny Bournemouth, we’re relatively young and sprite-ly, our team is small but effective. We supply thousands of customers with award-winning service every day and we don’t plan on stopping. We want you to join our dynamic call centre to help us continue providing excellence.
Just a bit like Superman really, we’re looking for someone who can show limitless strength tempered by compassion, who can bear adversity and emerge stronger on the other side (thick rim glasses optional). We want a passionate people person who thrives on delivering exceptional customer service and makes the right choices.
We want a do-gooder who believes in the best for all people. Someone who is willing to go to the trouble of learning the little things that customers value above and beyond the basic product or service. We want someone who listens more than they talk, and then takes action. Just like a superhero, you’ll need to exhibit a sense of duty and responsibility and be willing to work to uncover the facts that will help in solving even the greatest of customer service problems.
Similar to Ironman, it’s important you can extend your ingenuity in dealing with difficult situations, and use charisma and charm to talk to your customers in a personal, caring way that makes them feel valued. If building real rapport is your passion this really is the role for you.
Every day you will have the opportunity to go above and beyond to assist perfect strangers who are counting on you to solve their problems and help them in times of trouble, need, or just because. You may not be faster than a speeding bullet or be able to leap tall buildings in a single bound, but when you go above and beyond the average customer support agent, you become someone’s superhero.
No superpowers necessary, but you’ll need to be flexible in working, with your hours being on a rotational shift basis between Monday to Friday 9am-6pm and Saturday 10am- 2pm. Don’t worry, you’ll only be required to work one in three Saturdays per month.
**Professional telephone experience is a requirement**
– Up to £20,000 DOE + Pension
– Professional Development Plans & fast progression
– Town centre location with great transport links
– Free weekly cooked breakfast
– Free tea, coffee etc
– Playful office dogs
– Paid company nights out and events
– Medical benefits including free eye tests
– Dress down Fridays
– An air hug from the MD if required
Not only will you get free tea and biscuits, but will gain a broad range of skills due to the dynamic nature of the role. You will develop strong administration and communication skills and have a good working relationship with the team and your line manager. As an extra bonus you will also gain knowledge of routine maintenance for household appliances – handy for when your machines breakdown at home!